Frequently asked questions
Clear answers before you book.
Learn about consultation, preparation, mobile appointments, privacy and booking management.
For a general question or service-area check, message us on 0421 776 733. Please do not send sensitive health information by chat.
What is the first step?+
Book a 20-minute video consultation. This gives you time to discuss your health history, current medications, allergies, previous experiences and individual wellness needs.
Do I need to know which option I want?+
No. Select “Not sure yet” during booking and explain what you would like to discuss. An online selection is not a recommendation or confirmation of suitability.
Does booking a consultation guarantee a mobile service?+
No. All services remain subject to consultation, individual suitability and approval where required.
How long does preparation take?+
Where individual preparation is required, allow approximately 5–7 days after the necessary review. Timing can vary and is confirmed with you.
Where can a mobile appointment take place?+
Following approval, appointments may be arranged at a suitable private location across Greater Melbourne, including a home, hotel, temporary accommodation, private office or another appropriate setting.
What makes a location suitable?+
The space should be clean, private, comfortable and safely accessible, with enough time for the appointment to proceed without interruption.
What information should I have ready?+
Please have details of current medications and supplements, known allergies, relevant health history and any previous IV experiences or reactions.
How is my information handled?+
Drip2U uses the secure booking process for health information and restricts access according to operational responsibilities. Do not send sensitive health details through general email or the Contact form.
Can I reschedule or manage my consultation?+
Use the “My Booking” link with your booking details to view the appointment and available management options, or contact Drip2U for assistance.
Will I receive confirmation?+
Yes. After a successful booking you receive a booking reference and can add the consultation to Google, Apple/ICS or Outlook calendar.
Is website information medical advice?+
No. Website information is general and does not replace individual medical advice, diagnosis or emergency care.
What should I do in an emergency?+
Drip2U is not an emergency service. If you are experiencing an emergency in Australia, call 000.
Important medical information
Drip2U is not an emergency service.
If you feel seriously unwell or believe you may be experiencing a medical emergency in Australia, call 000. General website information should not be used to delay professional medical care.
Begin with a conversation
Have the information you need? Start here.
Choose a convenient 20-minute video consultation and discuss your needs before any mobile appointment is considered.